Refunds & Returns & Shipping

Refunds & Returns & Shipping Policy 

Effective Date: 04/10/2024

 

This Refunds & Returns & Shipping Policy outlines the terms and conditions for returns and refunds when you make a purchase from Healing Spore: medicinal & culinary mushrooms LLC ("we," "our," or "us") through our eCommerce website, HealingSporemushrooms.com ("the Website"). By making a purchase on the Website, you agree to comply with the terms and practices outlined in this policy.

 

Return Eligibility

• Time Frame: You may return eligible items within the first 14 days of the purchase date.

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• Condition: To be eligible for a return, items must be unused, in their original condition, with all original tags and packaging intact.

 

Initiating a Return

• Contact Us: To initiate a return, please contact our customer support team at HealingSporeLLC@gmail.com to obtain a Return Authorization (RA) number.

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• Return Authorization: The RA number must be clearly marked on the outside of the package. Returns without a valid RA number will not be accepted.

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• Shipping: Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

 

Refund Process

• Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return criteria.

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• Refund Issuance: If the return is approved, we will process a refund to the original payment method. Please allow up to 5-7 business days for the refund to be reflected in your account.

• Non-Refundable Items: Certain items are non-refundable, including; any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery. We will provide instructions for returning the item and will either replace it or issue a refund, including return shipping costs.

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• Incorrect Items: If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

 

Cancellation Policy

• Order Cancellation: Orders may be canceled within 24 hours of the purchase. Please contact us promptly if you wish to cancel your order.

 

Contact Us

If you have any questions or concerns regarding our Refunds & Returns Policy, please contact us at:

HealingSporeLLC@gmail.com